To contact us about an order you have placed via one of our shopping channels please select from the following options:
Please send the returned merchandise back in its original packaging, and returned in the same new condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. We do not charge re-stocking fees. Your RMA is valid for 60 days - please send the item back to us in a timely manner to be eligible for a refund or exchange. Once the item is received, your refund, less any shipping charges paid on the original order, will be processed within 2 -3 business days. If you are expecting refund, we will issue the refund back to appropriate account based on the original method of payment. Please understand that it may take 5 to 7 business days for the bank to process the credit to your account. It is almost impossible to process a return or exchange if we have not received your merchandise.
Exchange orders are processed within 3 to 5 business days once the returned item is received. If you are exchanging an item and prefer not to wait for the item to be processed by 32ndShop (we understand completely!), please place a new order for the replacement item and we can process the original order being returned as a refund. Your RMA is valid for 60 days - please send the item back to us in a timely manner to be eligible for a refund or exchange.
For all returns please print and complete our Returns Form which is available here.